Call Center Coaching

Call center coaching is a process of providing training, feedback, and guidance to call center agents in order to improve their performance and customer service skills. It is typically provided by a supervisor or manager, and may include things like role-playing exercises, one-on-one training sessions, and feedback on calls. The goal of call center coaching is to help agents develop the skills and knowledge they need to effectively handle customer inquiries, resolve issues, and meet performance metrics. It can also help agents to become more confident and comfortable in their roles, which can lead to better customer service and a more positive work environment.