The federal government, state governments, and the Department of Defense (DoD) all have strict security requirements for their software and services. These requirements protect sensitive data from unauthorized access, use, disclosure, disruption, modification, or destruction. There are three main security frameworks that organizations can use to demonstrate compliance with these requirements: FedRAMP, StateRAMP, and JITC, and T-Metrics is the only contact center offering that has achieved all these standards.

FedRAMP

FedRAMP is the Federal Risk and Authorization Management Program. A government-wide program that provides a standardized approach to security assessment, authorization, and continuous monitoring of cloud products and services. FedRAMP is the federal government's most widely adopted security framework for cloud computing. It is used by all federal agencies and many state and local governments.

StateRAMP

StateRAMP is the State Risk and Authorization Management Program. It is a framework similar to FedRAMP but designed specifically for state governments. StateRAMP is gaining in popularity as more and more state governments adopt cloud computing. It is an excellent option for state governments that want to achieve the same level of security as the federal government but without going through the complete FedRAMP process.

JITC

The Joint Interoperability Test Command (JITC) is vital to the United States Department of Defense (DoD). It focuses on testing and certifying the interoperability and effectiveness of communication and information systems and their members. JITC helps ensure interoperability assurance, mission readiness, cybersecurity, and efficient procurement and reduces risk.

T-Metrics is the only contact center company offering all three security frameworks mentioned above: FedRAMP, StateRAMP, and JITC. T-Metrics can provide its customers with a secure and compliant contact center solution, regardless of its deployed environment.