T-Metrics TX-RAMP Contact Center
TX-RAMP Authorized Software as a Service (SaaS)
Securely Improving Experiences Between Texas Agencies & Citizens
T-Metrics is the only company that can provide a contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP, StateRAMP, and TX-RAMP) deployments. This enables T-Metrics to deliver a flexible contact center that serves the specific requirements of Texas agencies. Additionally, the solution is 100% developed and supported within the USA.
TX-RAMP CCaaS
Uniting government security standards with TX-RAMP Cloud Contact Center As A Service (CCaaS)
T-Metrics is an authorized TX-RAMP vendor, which means we have undergone a thorough assessment of our security and compliance capabilities by a third-party assessment organization. Our TX-RAMP Authorized solution offers the same level of security and compliance as FedRAMP and StateRAMP Authorized solutions, tailored to meet the unique needs of Texas agencies.
To learn more about our TX-RAMP Authorization, please visit the TX-RAMP Authorized Product List.
Privacy and Security
Our TX-RAMP Authorized solution provides the highest level of security and privacy for your contact center:
- Phone calls can be left local to your phone system
- In addition to calls, recordings have the ability to stay on-site
- Provided tools assist with mitigating PII
- T-Metrics brings our DoD experience to your agency
Deployment Agnostic
Premises, Hybrid, or Cloud-Based
T-Metrics' TX-RAMP Authorized solution can be deployed on-premises, in the cloud, or in a hybrid environment. We work with your existing phone resources and infrastructure, removing the need to replace your current system if you're not ready.
A Long-Term Agency Partner
A history of excellence
No contact center company has as much experience as T-Metrics. For more than two decades, T-Metrics has provided city, state, and federal agencies with advanced contact center solutions. Additionally, because the T-Metrics contact center passes the Department of Defense (DoD) rigorous and selective security and interoperability demands for Joint Interoperability Test Command (JITC) certification, T-Metrics contact center solutions are widely deployed at DoD locations around the globe. We have built upon our rich history with a TX-RAMP option for Texas agencies that would like to migrate from the voice-only, premises-based contact center to an omnichannel solution in a hybrid or cloud-based deployment model.
