Department of Defense
Providing a Superior Call Center Experience for your Department of Defense Customers
Cloud-Based
Optional, not required
We have integrated, tested, and JITC-certified against all the industry’s leading phone switches deployed in the Department of Defense. There is no requirement to change out your voice infrastructure or phones.
T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.
Regulations and Privacy
Maintaining required governmental parameters
- Phone calls can remain local to your phone system
- In addition to calls, audio and video recordings do not leave your site
- DoD experience is leveraged to provide state-of-the-art mitigation of recording access breaches
US Code and US Support
From a US company
Not only are we a US company, our code is written here and our entire support team is based in Charlotte, North Carolina.
Hearts-Apart Call System
Empowering Personal Connections Across Distances
The JITC-certified solution integrates with the base's voice platform via SIP connectivity through a DSN network and prioritizes efficient and equitable communication by automating what was previously a time-consuming function of the base operator.
Learn more about our Hearts-Apart & Morale Call System.
