DoD Contact Centers
Providing a Superior Call Center Experience for Your Department of Defense Customers.
18 Years of JITC Certification
T-Metrics has a proud legacy of providing call center solutions to more than 100 DoD facilities worldwide. Our substantial presence is a result of more than 18 consecutive years of JITC certification. During that time, no active T-Metrics certified products have lapsed. T-Metrics is honored to be the only JITC-certified contact center listed on the APL (Approved Product List).
Cloud-Based
Optional, not required
We have integrated, tested, and JITC-certified against all the industry’s leading phone switches deployed in the DoD. There is no requirement to change out your voice infrastructure or phones.
T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.
Regulations and Privacy
Maintaining required governmental parameters
- Phone calls can remain local to your phone system
- In addition to calls, audio and video recordings do not leave your site
- DoD experience is leveraged to provide state-of-the-art mitigation of recording access breaches
US Code and US Support
From a US company
Not only are we a US company, our code is written here and our entire support team is based in Charlotte, North Carolina.
Customizable Automation and Self-Service
Ensuring your customers can easily access information
- Screen pops to your applications
- Self-help IVRs that dip into your custom data
- Bots with AI (artificial intelligence) and ML (machine learning)
