DoD Contact Centers
Providing a Superior Call Center Experience for Your Department of Defense Customers.
15 Years of JITC Certification
T-Metrics has a proud legacy of providing call center solutions to more than 100 DoD facilities worldwide. Our substantial presence is a result of more than fifteen consecutive years of JITC certification. During that time, no active T-Metrics certified products have lapsed. T-Metrics is honored to be the only JITC certified contact center listed on the APL (Approved Product List).
Cloud-Based
Optional, not required
We have integrated, tested and JITC certified against all the industry’s leading phone switches deployed in the DoD. There is no requirement to change out your voice infrastructure or phones.
T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.
Regulations and Privacy
Maintaining required governmental parameters
- Phone calls may remain local to your phone system
- In addition to calls, audio and video recordings do not leave your site
- DoD experience is leveraged to provide state-of-the-art mitigation of recording access breaches
US Code and US Support
From a US company
Not only are we a US company, our code is written here and our entire support team is based in Charlotte, North Carolina.
Customizable Automation and Self-Service
Ensuring your customers can easily access information
- Screen pops to your applications
- Self-help IVRs that dip into your custom data
- Bots with AI (artificial intelligence) and ML (machine learning)
