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DoD Contact Centers

Providing a Superior Call Center Experience for Your Department of Defense Customers.

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15 Years of JITC Certification

T-Metrics has a proud legacy of providing call center solutions to more than 100 DoD facilities worldwide. Our substantial presence is a result of more than fifteen consecutive years of JITC certification. During that time, no active T-Metrics certified products have lapsed. T-Metrics is honored to be the only JITC certified contact center listed on the APL (Approved Product List).

Cloud-Based

Optional, not required

We have integrated, tested and JITC certified against all the industry’s leading phone switches deployed in the DoD. There is no requirement to change out your voice infrastructure or phones.

T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.

Regulations and Privacy

Maintaining required governmental parameters

  • Phone calls may remain local to your phone system
  • In addition to calls, audio and video recordings do not leave your site
  • DoD experience is leveraged to provide state-of-the-art mitigation of recording access breaches

US Code and US Support

From a US company

Not only are we a US company, our code is written here and our entire support team is based in Charlotte, North Carolina.

Customizable Automation and Self-Service

Ensuring your customers can easily access information

  • Screen pops to your applications
  • Self-help IVRs that dip into your custom data
  • Bots with AI (artificial intelligence) and ML (machine learning)

Request a Demo

Want to see our products in action? Request a demo today.

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How would you like to chat?

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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