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Contact Centers

The T-Metrics CX-2025 allows customers to control how it is deployed – cloud, premise, or hybrid – for maximum performance.

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Omnichannel Experience

Consumers expect to connect with agents however they are most comfortable. Businesses need to capture, store, and analyze data from all channels to improve agent performance and productivity.

  • Voice
  • Email
  • Web Chat
  • Video Calls
  • Social Media
  • SMS

Multivendor UC Integration

The era of “rip and replace” is over! Improve interactions, productivity, and ROI by installing a T-Metrics solution on top of existing infrastructure. Minimize business disruption and leave the features currently valued in place.

  • 3 Cx
  • Tmetrics Integrations Asterisk
  • Tmetrics Integration Avaya
  • Tmetrics Integration Broadsoft
  • Tmetrics Integration Cisco
  • Tmetrics Integrations Metaswitch
  • Tmetrics Integration Nes
  • Tmetrics Integration Netsapiens
  • Tmetrics Integration Ribbon
  • Tmetrics Integration Skype
  • Tmetrics Integration Unify
  • Tmetrics Integration Vodia

Customer Value

T-Metrics is the only company that delivers this unique value proposition.

  • Increased speed of onboarding
  • Investment protection of existing infrastructure
  • Minimized project risk
  • Cloud flexibility model

T-Metrics Contact Center Features

  • Flexible IVR
  • Skill & Attribute Routing
  • Email
  • Text, Audio & Video Chat
  • SMS
  • Social Media
  • Bots and Automations
  • Call Recordings
  • Screen Recordings
  • Outbound Campaigns
  • WFM / WFO Integration
  • 180+ Included Reports
  • Custom Reports
  • Dashboards
  • Analytics
  • Sentiment Analysis
  • Screen Pops
  • Screen Sharing

Request a Demo

Want to see our products in action? Request a demo today.

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Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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