Contact Centers
T-Metrics Contact Center tools integrate your business processes with communications to enrich customer experience.
Omni-Channel Support
Our Contact Center routing system intelligently distributes contacts to agents and provides actionable data for businesses to dynamically adjust processes to meet service-level objectives and goals.
- Voice
- Web Chat
- Video Calls
- Social Media
- SMS
Flexible Integrations
T-Metrics ability to integrate its Contact Center with most major telecommunication platforms and deliver its services through customer premise-based platforms, cloud, and hybrid deployments makes it the most versatile contact center in today’s marketplace.
Maximum Efficiency
T-Metrics customers are able to improve their processes, measure their progress, and continually improve over time with our tools.
- Management
- Measurement
- Self-service routing
- Intelligent automated responses
- Business system integration
- Quality assurance capabilities
T-Metrics Contact Center Features
- IVR (Interactive Voice Response)
- Speech Recognition
- Outbound Campaigns
- Workforce Management
- Native Call and Screen Recordings
- Bots and Automations
- Screen Share
- Reports
- Quality Assurance
- Screen Pops
- Real-time Supervisory Dashboards
