Contact Centers
T-Metrics Contact Center tools integrate your business processes with communications to enrich customer experience.
Omnichannel Support
Our Contact Center routing system intelligently distributes contacts to agents and provides actionable data for businesses to dynamically adjust processes to meet service-level objectives and goals.
- Voice
- Web Chat
- Video Calls
- Social Media
- SMS
Multivendor UC Integrations
T-Metrics ability to integrate its Contact Center with most major telecommunication platforms and deliver its services through customer premise-based platforms, cloud, and hybrid deployments makes it the most versatile contact center in today’s marketplace.
Maximum Efficiency
T-Metrics customers are able to improve their processes, measure their progress, and continually improve over time with our tools.
- Management
- Measurement
- Self-service routing
- Intelligent automated responses
- Business system integration
- Quality assurance capabilities
T-Metrics Contact Center Features
- IVR (Interactive Voice Response)
- Speech Recognition
- Outbound Campaigns
- Workforce Management
- Native Call and Screen Recordings
- Bots and Automations
- Screen Share
- Reports
- Quality Assurance
- Screen Pops
- Real-time Supervisory Dashboards
- Bots
