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Contact Centers

T-Metrics Contact Center tools integrate your business processes with communications to enrich customer experience.

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Omni-Channel Support

Our Contact Center routing system intelligently distributes contacts to agents and provides actionable data for businesses to dynamically adjust processes to meet service-level objectives and goals.

  • Voice
  • Email
  • Web Chat
  • Video Calls
  • Social Media
  • SMS

Flexible Integrations

T-Metrics ability to integrate its Contact Center with most major telecommunication platforms and deliver its services through customer premise-based platforms, cloud, and hybrid deployments makes it the most versatile contact center in today’s marketplace.

  • Tmetrics Integrations Asterisk
  • Tmetrics Integration Avaya
  • Tmetrics Integration Broadsoft
  • Tmetrics Integration Cisco
  • Tmetrics Integrations Metaswitch
  • Tmetrics Integration Nes
  • Tmetrics Integration Ribbon
  • Tmetrics Integration Skype
  • Tmetrics Integration Unify

Maximum Efficiency

T-Metrics customers are able to improve their processes, measure their progress, and continually improve over time with our tools.

  • Management
  • Measurement
  • Self-service routing
  • Intelligent automated responses
  • Business system integration
  • Quality assurance capabilities

T-Metrics Contact Center Features

  • IVR (Interactive Voice Response)
  • Speech Recognition
  • Outbound Campaigns
  • Workforce Management
  • Native Call and Screen Recordings
  • Bots and Automations
  • Screen Share
  • Reports
  • Quality Assurance
  • Screen Pops
  • Real-time Supervisory Dashboards

Request a Demo

Want to see our products in action? Request a demo today.

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How would you like to chat?

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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