Contact Centers
Experience ultimate deployment flexibility with the T-Metrics CX-2025: choose cloud, on-premise, or hybrid solutions, and integrate with your existing enterprise voice, new provided options, or T-Metrics voice.
Omnichannel Experience
Consumers expect to connect with agents however they are most comfortable. Businesses need to capture, store, and analyze data from all channels to improve agent performance and productivity.
Voice
Web Chat
Video Calls
Social Media
SMS
Leverage Your UC Investments
The era of “rip and replace” is over! Improve interactions, productivity, and ROI by installing a T-Metrics solution on top of existing infrastructure. Minimize business disruption and leave the features currently valued in place.
Trusted Integration Partners
Generative AI Solutions
Enhancing customer engagement with best-in-class capabilities, including:
- Transcription: Capture every word with precision, allowing for directed searches.
- Sentiment Analysis: Understand customer emotions, enabling more empathetic and effective responses.
- Automatic Summarization: Save time with AI-generated summaries of customer interactions.
- Advanced Chatbots: Elevate customer interactions with AI-powered chatbots (text and voice).
- Neural TTS: Utilize natural sounding voices for greetings and customized data dips.
