Contact Centers
The T-Metrics CX-2025 allows customers to control how it is deployed – cloud, premise, or hybrid – for maximum performance.
Omnichannel Experience
Consumers expect to connect with agents however they are most comfortable. Businesses need to capture, store, and analyze data from all channels to improve agent performance and productivity.
- Voice
- Web Chat
- Video Calls
- Social Media
- SMS
Multivendor UC Integration
The era of “rip and replace” is over! Improve interactions, productivity, and ROI by installing a T-Metrics solution on top of existing infrastructure. Minimize business disruption and leave the features currently valued in place.
Customer Value
T-Metrics is the only company that delivers this unique value proposition.
- Increased speed of onboarding
- Investment protection of existing infrastructure
- Minimized project risk
- Cloud flexibility model
T-Metrics Contact Center Features
- Flexible IVR
- Skill & Attribute Routing
- Text, Audio & Video Chat
- SMS
- Social Media
- Bots and Automations
- Call Recordings
- Screen Recordings
- Outbound Campaigns
- WFM / WFO Integration
- 180+ Included Reports
- Custom Reports
- Dashboards
- Analytics
- Sentiment Analysis
- Screen Pops
- Screen Sharing
