FedRAMP ATO
We proudly announce that our contact center solution has received Authorization To Operate from the Federal Risk and Authorization Management Program.
T-Metrics FedRAMP Contact Center
FedRAMP Authorized Software as a Service (SaaS)
Securely Improving Experiences Between Government Agencies & Citizens Through Voice & Digital Channels
T-Metrics is the only company that can provide a contact center solution at the highest government security standards for both on-premises (JITC) and cloud (FedRAMP and StateRAMP) deployments. This enables T-Metrics to deliver a flexible contact center, including voice and digital channels, that can meet any organization’s deployment preference. Additionally, the solution is 100% developed and supported within the USA.
FedRAMP CCaaS
Uniting federal security standards with FedRAMP Cloud Contact Center As A Service (CCaaS).
With our FedRAMP Authorized solution, T-Metrics offers our flexible and scalable contact center as a cloud solution for federal agencies. Gone are the days of simple call centers. Now, full advanced engagement solutions—including voice and digital channels, supported by Automatic Call Distributor (ACD) technology—can be deployed quickly and securely. FedRAMP ensures that all cloud solutions meet rigorous and ongoing security requirements.
To learn more about our Authorization to Operate (ATO), please visit the FedRAMP Marketplace.
Security Is Not A One Time Event
FedRAMP Continuous Monitoring reduces ongoing agency risk.
Ongoing assessment of security controls results in greater control over the security posture of our contact center and enables timely risk-management decisions. Security-related information collected through continuous monitoring is used to make recurring updates to the security assessment package. Continuing due diligence and review of security controls enable the security authorization package to remain current, which provides agencies with the confidence they deserve.
Tailored Feature Sets For Federal Agencies
Capabilities that enhance the public's interactions with the agencies that serve them.
T-Metrics Cloud Contact Center includes:
- Interactive Voice Response
- Omnichannel Communication
- Voice and Digital Channels
- Call and Screen Recording
- Advanced Agent and Supervisory Dashboards
- Customer and Agent Callbacks
- Skills-based and Priority Routing
- Self-service Offering
- Standard and Custom Reporting
- Administration Portals
- Section 508 Compliance
- Scorecard
- Survey
- … ask about more related capabilities
A Long-Term Federal Partner
A history of excellence.
No contact center company has as much experience as T-Metrics. For more than two decades, T-Metrics has provided city, state, and federal agencies with advanced contact center solutions. Additionally, because the T-Metrics Contact Center passes the Department of Defense (DoD) rigorous and selective security and interoperability demands for Joint Interoperability Test Command (JITC) certification, T-Metrics contact center solutions are widely deployed at DoD locations around the globe. We have built upon our rich history with a FedRAMP option for agencies that would like to migrate from the voice-only, premise-based contact center to an omnichannel solution in a hybrid or cloud-based deployment model.
