Call Center
A call center is a facility that is equipped to handle a high volume of telephone calls. These calls can be inbound (received by the call center) or outbound (made by the call center). Call centers are often used by companies as a customer service channel, with agents handling inquiries and complaints from customers. Call centers can also be used for telemarketing, order taking, and appointment scheduling. Some call centers are operated by the company that owns the product or service, while others are operated by third-party companies that provide call center services to multiple clients.
Learn MoreFurther Reading
The Power of Omnichannel Contact Centers
Discover how our omnichannel contact center seamlessly integrates voice and digital channels to enhance customer experience and operational efficiency.
What is CCaaS: Contact Center as a Service?
Discover how T-Metrics' advanced CCaaS platform transforms customer service operations with unmatched flexibility, security, and integration capabilities.
Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
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