Business Process Outsourcing (BPO)
Business Process Outsourcing (BPO) is the practice of contracting non-core activities to a third-party service provider. These activities can include customer service, data entry, and financial accounting. BPO allows companies to focus on their core competencies while the BPO provider handles non-core activities. This can help companies save money and improve efficiency, as the BPO provider typically has specialized expertise in the outsourced activities. BPO can be done onshore (within the same country) or offshore (outsourced to another country).
Learn MoreFurther Reading
The Power of Omnichannel Contact Centers
Discover how our omnichannel contact center seamlessly integrates voice and digital channels to enhance customer experience and operational efficiency.
What is CCaaS: Contact Center as a Service?
Discover how T-Metrics' advanced CCaaS platform transforms customer service operations with unmatched flexibility, security, and integration capabilities.
Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards
T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.
General Contact Information
Address
4430 Stuart Andrew Boulevard Charlotte, NC 28217
Driving Directions
