Back Office Management

Back office management refers to the administrative and operational tasks and activities that support the front-line functions of a business or organization. These tasks are typically non-customer facing and include activities such as accounting, human resources, data management, and logistics. Back office management is responsible for the day-to-day operations of the business and for ensuring that the necessary resources are in place to support front-line activities. The goal of back office management is to make the front-line functions run smoothly and efficiently by providing the necessary support and resources. This can include activities such as managing budgets, tracking inventory, processing payroll, and maintaining the organization's computer systems and networks.

Learn More

Further Reading

Contact center computer monitor icon

The Power of Omnichannel Contact Centers

Discover how our omnichannel contact center seamlessly integrates voice and digital channels to enhance customer experience and operational efficiency.

Contact center computer monitor icon

What is CCaaS: Contact Center as a Service?

Discover how T-Metrics' advanced CCaaS platform transforms customer service operations with unmatched flexibility, security, and integration capabilities.

Contact center computer monitor icon

Government-Grade Security: How T-Metrics Meets FedRAMP, StateRAMP, and JITC Standards

T-Metrics stands out as the only contact center solution meeting the strict security requirements of FedRAMP, StateRAMP, and JITC, essential for protecting sensitive government data.

General Contact Information

Address

How would you like to chat?

Phone Call

Web Chat

Audio Chat

Video Chat

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Operator headset icon

Phone Call

Web Chat

Audio Chat

Video Chat

+1 704.525.5551

Press 0 for Operator
Press 1 for Sales
Press 2 for Support

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

* required