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T-Metrics and Avaya Execute Strategic Partnership


T-Metrics and Avaya Execute Strategic Partnership to Deliver Enhanced Avaya OneCloud CCaaS Contact Center Capabilities for Federal Gov and SLED Market

[Charlotte, North Carolina, November30, 2020] T-Metrics, an omnichannel contact center SaaS provider, and Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have entered a strategic partnership that enables Avaya to integrate T-Metrics omnichannel contact center capabilities with Avaya OneCloud CCaaS for Federal Government and SLED customers.

Under the initial agreement, T-Metrics will provide its CX-2025 omnichannel solution, enabling a seamless agent experience whether on-premise, hybrid, or cloud native. Customers can traverse between public, private, and FedRAMP cloud models with T-Metrics’ Universal Cloud, which eliminates cloud lock-in while avoiding high migration costs.

“T-Metrics is very excited to partner with Avaya, one of the world’s leading contact center and customer experience providers” says Arthur Pravato, CEO of T-Metrics. “The ability to deliver our CX-2025 SaaS solution over the top of all major UC vendors will enable Avaya to provide additional features and capabilities to its government and SLED customers. Customers will now be in complete control over their migration pace and consumption model, while minimizing project risk. Businesses need to continue to adapt to disruption and we developed our solution to help provide the flexibility necessary to meet that need.”

The companies will integrate Avaya’s OneCloud CCaaS - Secure with T-Metrics’ CX-2025 to deliver a combined JITC (Joint Interoperability Test Command) and FedRAMP unified communication and omnichannel contact center solution.

“Our partnership with T-Metrics is expected to bolster our Avaya OneCloud portfolio in the government space by allowing us to offer a turn-key contact center solution that we can turn up in a matter of weeks” says Jerry Dotson, Avaya VP of Public Sector.

Pravato highlights, “We are building on our 30-year heritage in the Federal space and partnering with Avaya to jointly deliver a unique value proposition to Federal agencies and State governments. The solution empowers government agencies to control feature introduction and the pace of cloud adoption in a highly cost-effective manner.”

T-Metrics provides a 100% U.S. developed and supported omnichannel SaaS solution to commercial and government entities of all sizes. To learn more about T-Metrics’ CX-2025 solution, please visit


T-Metrics, Inc.

Ryan Ross


Cautionary Note Regarding Forward-Looking Statements

This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," “our vision,” "plan," "potential," "preliminary," "predict," "should," "will," or “would” or the negative thereof or other variations thereof or comparable terminology. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Annual Report on Form 10-K and subsequent quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (the “SEC”) available at, and may cause the Company’s actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this press release may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

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