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Retail Contact Centers

Provide the Greatest Experience for Your Retail Customers

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Improve Your Customer Experience

Protect your brand with the most secure contact center in the industry and allow your customers to reach you in the ways that are most comfortable to them. Whether its voice, social media, chats, or email, we have you covered.

Battle Tested Security

DoD JITC Approval

As the only contact center with DoD JITC approval, we understand the most rigorous security concerns and leverage that same assurance for you and your customers.

Don’t Get Locked In, It’s Your Voice

We work with the resources you have today

We can move everything to the cloud, but if you are happy with your phone switch or not ready to move your voice to the cloud, no problem, T-Metrics works with the phone resources you have today. When it’s time to change your voice system, be confident that your contact center will upgrade right along with it.

Privacy and Security

We provide the security measures your retail contact center needs

  • Phone calls can be left local to your phone system
  • In addition to calls, recordings do not leave your site
  • Provided tools assist with mitigating PII and PCI risks in recordings
  • T-Metrics brings our DoD experience to your system

Automation and Self-Service

Ensuring your customers can easily help themselves

  • Screen pops to your applications
  • Self-help IVRs that dip into your custom data
  • Bots with AI (artificial intelligence) and ML (machine learning)

Request a Demo

Want to see our products in action? Request a demo today.

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How would you like to chat?

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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