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Government Contact Centers

Provide a Superior Experience for Your Government Customers

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Experience You Can Trust

In addition to providing a complete contact center suite, T-Metrics understands the critical importance of security and regulatory compliance for our Federal Government customers.

DoD Mindset and Security

DoD JITC approval

Challenges to information security are becoming more sophisticated and frequent. As the only contact center with DoD JITC approval, we can provide the same rigorous security features and experience to our banking and finance customers as are required by the Department of Defense.

We Don’t Lock You In

We have products for all needs

Whether an agency is looking for a small cloud system, an enterprise premise system, or a FedRAMP compliant solution, we have a product that will meet those needs.

Cloud-Based: Optional, Not Required

No requirement to change out your voice infrastructure or phones

We have integrated, tested and JITC certified against many of the industry’s leading phone switches. T-Metrics contact centers can be upgraded to a cloud-based design on your terms: make the jump when you are ready with the confidence that our products can function in either environment.

  • Phone calls can be left local to your phone system
  • In addition to calls, recordings do not leave your site
  • Provided tools assist with mitigating PII and other risks in recordings
  • T-Metrics brings our DoD experience to your system

Customizable Automation and Self-Service

Ensuring your customers can easily access information

  • Screen pops to your applications
  • Self-help IVRs that dip into your custom data
  • Bots with AI (artificial intelligence) and ML (machine learning)

Request a Demo

Want to see our products in action? Request a demo today.

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How would you like to chat?

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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