Understanding StateRAMP

StateRAMP, or the State Risk and Authorization Management Program, is a collective that represents the interests of state and local governments, third-party assessment organizations (3PAOs), and service providers offering IaaS, SaaS, and PaaS solutions. The organization is built on transparency, standardization, and community.

StateRAMP's approach is rooted in the National Institute of Standards and Technology Special Publication 800-53 framework. This framework, inspired by FedRAMP, operates on a "complete once, use many" principle. This streamlines the process and results in significant time and cost savings for both service providers and governments.

One of StateRAMP's notable offerings is the StateRAMP Authorized Product List. This list features service providers who have achieved various StateRAMP security statuses. This centralized list provides governments and procurement officials with a trusted source to find service providers that adhere to stringent data security standards.

Governed by a Board of Directors, primarily consisting of state and local government officials, StateRAMP operates as a nonprofit organization under the Indiana Nonprofit Corporations Act.

A Commitment to Excellence and Security

T-Metrics, Inc., a leading provider of next-generation omnichannel contact center solutions, has recently joined the ranks of StateRAMP Authorized providers. This achievement is a testament to our dedication to upholding the highest security standards for our cloud-based solutions.

Arthur Pravato, our esteemed CEO, expressed his pride in this accomplishment, emphasizing the company's commitment to providing state and local agencies with a secure and innovative contact center solution. Our offerings are particularly relevant today, where demographic shifts necessitate cost-effectively providing services across various digital channels.

With StateRAMP authorization, we are poised to offer a comprehensive solution that integrates voice, digital channels, and workforce management features. This solution can be deployed on-premises, in a hybrid mode, or via a StateRAMP cloud platform, ensuring flexibility and adaptability for state agencies.

TX-RAMP: A Texan Perspective on Digital Security

While the broader national framework of StateRAMP provides comprehensive security guidelines, Texas, with its characteristic drive for excellence, has introduced its specialized framework: the Texas Risk and Authorization Management Program (TX-RAMP). Instituted by the Texas Department of Information Resources (DIR), TX-RAMP serves as a risk management guide specifically for cloud services utilized by Texas state agencies.

Echoing the principles of transparency and rigorous assessment found in StateRAMP, TX-RAMP accentuates these with a touch of Texan specificity. The program underscores the importance of periodic evaluations by Third Party Assessment Organizations (3PAOs), ensuring continuous monitoring of cloud services and maintaining a repository of authorized products that adhere to the state's elevated security standards.

T-Metrics recognizes the unique challenges and demands of the Texas digital ecosystem. Our alignment with TX-RAMP demonstrates our commitment to meeting national standards and addressing the distinct needs of individual states. As the digital landscape evolves, regional frameworks like TX-RAMP become instrumental in ensuring state agencies benefit from secure and cutting-edge cloud solutions tailored to their unique needs.

We continuously showcase our adaptability and commitment to ensuring seamless communication between state agencies and their constituents while adhering to the highest digital security standards. For those interested in learning more about T-Metrics' certifications and commitments, the TX-RAMP and State-RAMP Authorized Product Lists are invaluable resources.