Throughout the year, your business is under attack from all sorts of threats.

Weather brings tropical systems in the fall, blizzard and ice storms in the winter, floods in the spring, and thunderstorms in the summer. Cybersecurity is threatened by rogue actors, inside threats, state-sponsors attacks, and phishing successes. Telecommunications and power can be lost without notice and without a clear picture of service restoration. What can be done to mitigate these risks?

T-Metrics CX-2025 provides multiple layers of redundancy within its cloud infrastructure to ensure your contact center remains functioning through any event. T-Metrics utilizes a wide range of AWS offerings to bring a georedundant contact center to customers anywhere in the world. High availability of critical functions spreads the system across multiple regions and availability zones to minimize impact of a threat.

Power is out in Ohio? No problem. Services in other regions will pick up the slack. Is the fiber line cut by someone that forgot to dial 811? Again, no problem. T-Metrics spreads its services across multiple availability zones to make sure impact is minimal and short-lived. Did someone inadvertently set your hours of operation to be closed today? The robust logging within CX-2025 will provide information on who made the change, when they made it, and what exactly they changed. T-Metrics will also provide training guides and videos to ensure the supervisor that made the accidental change doesn’t do it again.

Even if you aren’t ready for a full cloud system, CX-2025 can be a back-up system to your on-prem T-Metrics Contact Center. Keep a warm standby system ready to go at a moment’s notice within the T-Metrics CX-2025 cloud. If a tropical system, blizzard, or extended loss of power threatens your on-prem system, a few call forwards and a web-based Agent Module will allow your agents and customers to take care of business from anywhere. No longer will you have to scramble to ensure your business remains functioning during an emergency.

Contact T-Metrics today to discuss how a full cloud, hybrid cloud, and/or a disaster recovery cloud system can fit the needs of your business.

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