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Banking & Finance Contact Centers

Provide a Superior Experience for Your Banking and Finance Customers

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Innovation & Agility

Financial institutions find T-Metrics particularly attractive because we understand their highly competitive industry and its unique challenge of maintaining innovation and agility within the confines of heightened regulatory requirements.

Security Mindset

DoD JITC approval

Challenges to information security are becoming more sophisticated and frequent. As the only contact center with DoD JITC approval, we can provide the same rigorous security features and experience to our banking and finance customers as are required by the Department of Defense.

Maintain Control of Your Data and Safeguard Your Systems

T-Metrics provides the tools you need to keep you safe from breach

  • Phone calls can be left local to your phone system
  • In addition to calls, recordings do not leave your site
  • Tools assist with mitigating PCI and other risks in recordings
  • T-Metrics brings its DoD experience to your system

Disparate Systems Through Acquisitions and Mergers

Costly transition to a single system is not required.

Expansion often involves the synthesis of disparate platforms. T-Metrics products can integrate seamlessly with multiple voice systems, enabling agents to remain on existing voice platforms. 

Automation and Self-Service

Simple, secure tools

Customers increasingly expect interfaces that allow for simple, yet secure, access to their financial information.  T-Metrics provides a host of tools and techniques to ensure your customers can help themselves:

  • Screen pops to your applications
  • Self-help IVRs that dip into your custom data
  • Bots with AI (artificial intelligence) and ML (machine learning)

Request a Demo

Want to see our products in action? Request a demo today.

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How would you like to chat?

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

Our office is staffed from 8am-6pm Eastern. Our On-Call team is available 24/7 for emergencies, and until 10pm Eastern for non-emergencies. Since it's before 10pm, feel free to give us a call and we'll be happy to help. If you'd rather wait for a reply, shoot us an email and we'll respond on the next business day.

Our office is closed for the holiday. Our On-Call team is available 24/7 for emergencies. If this is an emergency, please call us @ 704-525-5551. If it's not, shoot us an email and we'll respond on the next business day.

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