Attendant Console Systems

T-Metrics has long established itself as the premier provider in Operator services through our expertise in merging customer telecommunications, databases, and network resources into uniquely innovative and high quality systems that assist organizations in ensuring that their callers always reach the most informed and best equipped individuals.

T-Metrics PC Consoles provide Operators with the tools necessary to assist your callers in the professional and efficient manner that reflects the customer service goals of your entire organization. By equipping your Operators with T-Metrics PC Consoles, you automate the steps your operators regularly perform to process calls and seamlessly incorporate the organization-wide resources necessary to attend to each caller’s individual need. T-Metrics PC Console Operators process calls more quickly and efficiently while providing the most accurate information with a personalized touch.

T-Metrics Consolidated Operator Answering System (COAS) breaks through traditional barriers of inter-platform telecommunications. If your organization’s network is comprised of any mix of Nortel, Avaya, NEC, Siemens, Mitel and Cisco platforms then you are aware of the limitations that you face when attempting to implement a global Operator application that spans these platforms. The innovative COAS is completely unique in its ability to allow you to manage call routing and the PC Consoles Operators as a single organization-wide system across dissimilar telecommunication platforms.

Please contact a T-Metrics sales associate today to assist you with:

• Providing universal PC Consoles tools across all of your sites

• Increasing the scope of your call routing control across multiple systems through a single administrative point

• Providing remote and home Operators capability

• Maximizing your current telecommunication investment while setting a course toward SIP at your own pace

• Recording Operator Calls

• Providing Pre-recorded Operator greetings to deliver consistent and professional first impressions

• Providing an Information Directory to organize the information Operators supply callers (e.g. directions, lists, procedures, etc.)

• Real-time Display and Web-based Reporting Capabilities

• Recognizing immediate Return On Investment (ROI)

Whether your organization is centrally located or spans the globe, T-Metrics has an Operator solution that can be customized to meet your goals.