PhoneGroups™ MSAC Console

Certified Replacement for the Retired Nortel Console

T-Metrics provides the first approved direct replacement for Nortel's manufacture-discontinued MSAC ("Meridian Services Attendant Console"). The PC-based PhoneGroups MSAC Console, a Nortel Compatible Product, is an enhanced "plug & play" replacement that lets the operator access any MSAC features previously available.

In addition, the T-Metrics Console automates the steps the operator regularly performs, lessening the time and effort needed by the operator to perform routine operations.

The available features include:

• quick name look-ups

• various search options of multiple databases for callers who can provide only minimal details about the person he/she is trying to reach

• the Information Directory; and call reports

• The TAP Box allows recording of calls and pre-recorded standard greetings to deliver consistent and professional first impressions to callers

For more information on this product, contact a T-Metrics sales associate or download the PDF documentation.