PCI Solutions - IVR Application

With the T-Metrics Payment IVR Application you enable your customers to pay your organization 24/7 using just a touch-tone telephone. By offering your customers the option of paying via self-service you can reduce the number calls into the contact center, expand the hours of operation that you can process payments, and provide an efficient and cost-effective method of servicing your customers while allowing them to choose the payment option they are most comfortable with whether that be a live agent or self-service.

Live AgentLive Agent w/ IVR
Yearly Call Volume250,000225,000
Cost Per Call$4.50$4.50
Yearly Cost$1,125,000$1,012,500

By offloading just 10% of its call volume onto an IVR this Contact Center realized a savings of $112,500!