Contact Centers - Unified Communications

For over eight years, T-Metrics has been an innovator in Unified Call Center Communications. Today, customers have adopted new ways of communicating online and through mobile devices. This shift in technology and expectations means that your organization has more channels to monitor, typically with the same resources. We believe that combining presence, voice, video, chat, SMS, and social media into a universal queue is the key to making a truly unified contact center.

What does this mean for your contact center? Unified Communications allows companies to build a structure for integrating all of these parts into a single multi-channel system.

Our Unified Communications offerings include:

  • IVR / Call Routing

  • Instant Messaging

T-Metrics Unified Communications breaks down barriers to allow agents to communicate across all contact channels quickly and efficiently.