COAS Calculator

# of hospitals
# of operators
salary ($)
benefits
labor
yearly operator cost










1 year ROI
5 year ROI

Want to know many months for paybacks? Contact Casey at cdunigan@tmetrics.com

Contact Center Calculator

# of agents
salary
benefits
labor
call volume
 
 
 
 
total agent cost




daily
monthly
yearly



advanced contact center functionality (skills-based routing)


quality monitoring & training tools


WFM


screen pops



total savings

To find out how many months it will take to recoup your investment, please contact Casey at cdunigan@tmetrics.com

Industries


Want to find your Return on Investment? We have a tool for that. Click one of the links below to find out.





Healthcare

T-Metrics understands the specialized call routing and call handling needs of healthcare departmental agents and attendants. As a Health Level 7 (HL7) Organizational Member, T-Metrics also recognizes the importance of a comprehensive framework and protocol specifications for health care data.

Contact Center IP Platform

The T-Metrics Contact Center IP Platform is an innovative single platform system that enhances the capabilities of the telephone switch to offer unlimited flexibility and customization to healthcare needs. Examples of the type of functions available through the Contact Center IP Platform and optional modules are:

• ACD for Call Centers

• Auto Attendant

• Real-Time Supervisory Data

• Reports

• Automatic Agent Greetings*

• Interactive Voice Response (IVR)*

• Agent CTI Screen Pops*

• Call Recording and Monitoring*

PhoneGroups™ PC Consoles

T-Metrics PhoneGroups™ PC Consoles provide the tools necessary for healthcare Attendants. T-Metrics integrates staff and patient databases with PhoneGroups™ PC Consoles to enhance the call processing speed and accuracy of health care attendants. Examples of the type of functions available through T-Metrics PC Consoles and optional modules are:

• Call Recording

• Automatic Attendant Greetings

• Historical Reports

• Phonetic Database Searching

• Real-Time Supervisory Data*

• Call Monitoring*

• Busy Lamp Field Server*