T-Metrics has a worldwide customer base, which includes many different kinds of organizations such as hospitals, state and local governments, colleges and universities, banks, small and large corporations and the military. The Company provides its call center and operator products to users of GENBAND, Cisco, Avaya, Microsoft Lync, NEC, Mitel, Siemens and Lucent 5ESS line of switches.
T-Metrics systems establish the most innovative and reliable avenues of contact between customers and your organization. We provide Multimedia Communication Contact Center and Operator Systems that allow customers to reach you in the way that is most convenient for them – whether that be through calls, email, web chat, or social media.
Our secure systems always connect your customers to the most qualified agent or Operator, ready with T-Metrics software user interfaces and the business systems integration necessary for expertly and efficiently fulfilling every customer request. Unified communication requires unified metrics and management tools, so T-Metrics real-time and historical reports enable Supervisors to make adjustments based on immediate quality of service fluctuations, and utilize past data for future contact center modeling.
We know that customer service is your goal. Let T-Metrics show you how to maximize unified communications to get you there.
T-Metrics is headquartered in Charlotte, North Carolina, USA.